We are committed to providing you with an internet experience that respects and protects your personal privacy and choices. Our privacy policy and practices are detailed below.

Helpful definitions:

Personally identifiable information – is information, such as your name, birth date, e-mail address or mailing address, that can be used to uniquely identify you.

Anonymous information – is not personally identifiable information. It is information about how you use our site. Typically anonymous information may include your domain name, I.P. addresses, your type of internet browser or the time of day you visited.

Collecting and using personally identifiable information:

You can visit our site and use many of our services without telling us who you are or revealing any personal information about yourself to us. It is only when you enter details to contact us that you will be asked to provide us with personally identifiable information.

We only use this information to respond to your request or for internal marketing purposes.

We do not share cookies with third parties and we do not use third party supplied information about you to customise your browsing experience on our website.

Disclosure of your identity:

We do not disclose the identities of our users unless we are legally required to do so.

Anonymous information:

We collect anonymous information when people use our site, even if they have not entered their personal details.

Cookies

Cookies are used us to improve your experience when using our website and to track usage (for example what pages are being viewed) to help us understand how the site is being used. We do not use personal information in the cookies and do not track you personally, only the computer you are using. These can be session cookies which are deleted when you close your browser and/or persistant cookies which remain on your computer for a longer period of time.

To delete or stop cookies being placed on your computer refer to the help menu on your internet browser. In a few cases blocking cookies may reduce the functionality of our sites or prevent access to them depending on your chosen browser options.

More detailed information about cookies can be found at wikipedia.

From May 2012 there are a number of regulations being enforced by the UK Government as part of an EU Directive around the capture, use and sharing of website usage information. We feel that our use of cookies is at the minimum level to give you a great user experience without modifying your experience based upon your usage or the type of user we think you are.

For more information about your rights view :

UK Information Commissioners Office ico.org.uk

Latest Guidance (May 2012) ICO Link

Security:

We operate secure data networks protected by industry standard firewall and password protection. We have security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. Only certain employees have access to the information you provide us. While we cannot guarantee that loss, misuse or alteration to data will not occur, we try to prevent such unfortunate occurrences.

Personal data:

We may give you the option to register to receive newsletters from Beco Energy Solutions. When you register to receive newsletters we collect your basic personal data to add you to our news alert and / or company newsletter mailing lists. These are held securely by Beco Energy Solutions and transferred to our mailing software provider Mail Chimp. Mail Chimp’s Privacy Policy has a specific section about how the information in distribution lists is treated.

As a general rule, we will only contact you to send you the information you have requested. However, from time to time, we may contact to give you additional information about Beco Energy Solutions.

As the parent company to Beco Energy Solutions, Rame Energy is registered with the Information Commissioner as a Data Controller for these purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We reserve the right to use your personal information to send you promotional information about third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: Beco Energy Solutions Data Request C/O Rame Energy, 3rd Floor, North Quay House, North Quay, Sutton Harbour, Plymouth, PL4 0RA.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.